Customer care
Returns & refunds
The final policy must reflect the actual products we sell and the applicable consumer and food-safety requirements.
Launch-stage framework
- Damaged, incorrect or materially defective orders should be reported promptly with supporting photographs.
- Perishable/consumable products may have different return eligibility from durable goods.
- Approved refunds are sent back through the original payment method where possible.
- Refund decisions and status changes will be logged against the order.
Owner task: replace this framework with the final legally reviewed refund/return policy before accepting public orders.